Abstract

Turnover intention is a major concern in the financial service sector, where employees often face high workloads and intense performance pressure. This study explores how overwork climate and abusive supervision contribute to employees’ intention to quit, using the Pull-Push-Mooring (PPM) theory as a guiding framework. This conceptual paper employs a narrative literature review to synthesize findings from 42 peer-reviewed studies published between 2018 and 2024. The review reveals that both overwork climate and abusive supervision significantly increase turnover intention. When these two factors co-occur, they create a toxic work environment that leads to emotional exhaustion, dissatisfaction, and reduced organizational commitment. In high-pressure industries like banking, such negative outcomes are more pronounced, increasing the likelihood of employee resignation. The study contributes to academic literature by applying the PPM theory to workplace behavior and by offering a conceptual framework for understanding turnover intention in financial services. From a practical perspective, the findings highlight the importance of promoting healthier work environments and adopting supportive leadership styles to reduce employee turnover. Future research should empirically test the proposed framework and explore possible strategies that may buffer the harmful effects of overwork and abusive supervision.